Overview
By using Flean, you agree to the privacy practices outlined below.
1. Information We Collect
a) Information You Provide Directly
- Name
- Email address
- Phone number
- WhatsApp opt-in (community or waitlist)
- Product preferences and feedback
b) Automatically Collected Information
- IP address and approximate geolocation
- Precise location (e.g. GPS or similar), only when you allow it through your device or app settings. We use this for product personalisation (such as showing relevant items, availability, and recommendations for your area) and for app functionality that depends on where you are (for example location-aware features and delivery or service-area context).
- Browser type, OS, version
- Device identifiers and usage data
- Page views, time spent, interactions
c) Cookies and Tracking Tools
- Google Analytics, Meta Pixel and similar tools
- Usage analysis, attribution, retargeting
d) Information from Third Parties
If you connect via social platforms or other integrations (optional, in future).
2. How We Use Your Information
- Personalized decoding and recommendations
- Where you have enabled precise location: product personalisation (tailoring what we show you based on your area and preferences) and core app functionality that needs accurate place context (such as availability, relevant assortments, and features tied to your location). You can turn this off in your device or app privacy settings; some features may then be limited or unavailable.
- Updates, newsletters, and WhatsApp notifications (if opted in)
- Product and app improvements
- Legal and compliance requirements
We do not sell your personal data to advertisers or third parties.
3. Sharing of Your Information
- With service providers (hosting, email, analytics, WhatsApp API)
- To comply with law or regulatory requests
- With your consent, where explicitly approved
4. Third-Party Services
External services may process user data under their own privacy terms.
5. Legal Basis for Processing
- Consent (e.g., WhatsApp opt-in, email updates)
- Legitimate interest (service improvements, personalization)
- Legal obligation
6. Cookies and Tracking Technologies
Cookies help remember user sessions, analyze usage, and support relevant marketing (where opted in).
7. Data Retention
Data is retained as needed for services, or until deletion request. Data is removed/anonymized within 60 days after withdrawal where applicable.
8. Your Rights
- Access, update, or delete your data
- Withdraw consent at any time
- Restrict or object to processing
- Request portability
To exercise your rights, email hey@flean.com.
9. Data Security
- HTTPS encryption across website and APIs
- Strict internal access controls
- Trusted third-party providers
While we use strong controls, no method is 100% secure.
10. International Users & Data Storage
Your information may be stored/processed in India or other regions where our providers operate.
11. Children’s Privacy
Flean is not intended for users under 13. We do not knowingly collect data from minors.
12. Future Products & Profiling
Future app features may include account login and personalization. No automated decision-making with legal effects is performed.
13. Grievance Officer
Grievance Officer: Privacy Team
Email: hey@flean.com
Complaints resolved within 30 days.
14. Changes to This Policy
Major updates will be notified via email, WhatsApp, or this page.
15. Contact
For privacy questions, requests, or complaints: hey@flean.ai